I. Customer Service

• 1. We provide services to customers in the EU, including order inquiries, product information, shipment tracking, and after-sales support.
• 2. Response time: Replies are sent within 1–3 business days (delayed during public holidays).
• 3. Contact email: [email protected]. Please include your order number and details of the issue in your email to ensure prompt processing.

II. Product and Quality Assurance

• 1. All clothing sold in our store is brand new and authentic; items undergo quality checks prior to shipment.
• 2. In the event of quality issues, incorrect items, or missing items, we provide returns, exchanges, or refunds in accordance with relevant EU regulations.
• 3. Issues arising from product usage, washing, or man-made damage are not covered by the quality guarantee.

III. Order Processing

• 1. Orders are shipped within 5–8 business days of payment (subject to shipping policy).
• 2. Once an order has shipped, the delivery address cannot be changed, and the order cannot be cancelled or modified.
• 3. Please contact customer service before shipment if you need to modify your order.

IV. After-Sales, Returns, and Exchanges

• 1. EU customers are entitled to a 14-day "cooling-off period" for no-reason returns (items must be in pristine, unused condition with all tags attached).
• 2. We cover return shipping costs for quality-related issues; customers bear the shipping costs for returns due to personal reasons.
• 3. Refunds will be issued via the original payment method within 14 days of our receipt and successful inspection of the returned item.

V. Logistics and Shipping

• 1. Delivery to EU regions takes 15–30 days after shipment (subject to shipping policy).
• 2. Delays caused by tracking updates, delivery to remote areas, or customs clearance are not considered service failures.
• 3. We will assist in tracking and resolving issues regarding lost, damaged, or undelivered packages.

VI. Privacy and Data Protection

We strictly adhere to EU GDPR privacy regulations and do not sell or misuse your personal information. Please refer to our "Privacy Policy" for details.

VII. Applicability of Policy

This service policy applies to all customers in the European Union and is subject to the latest version published on the website.
In the event of a dispute, the matter shall be handled in accordance with EU consumer protection regulations.