I. Order Processing and Shipping Time

• 1. Once payment is successful, we will complete order preparation, quality inspection, and shipment within 5–8 business days.
• 2. Orders placed on weekends or public holidays will be processed on the next business day.

II. Shipping Times for the EU

• 1. Delivery time across the EU: 15–30 days after shipment.
• 2. Minor delays due to remote locations or customs clearance are normal.

III. Logistics and Tracking

• 1. After shipment, we will provide a tracking number via email so you can track your package.
• 2. Delivery is handled by our logistics partners, and the shipment is fully trackable.

IV. Shipping Fees

• 1. Shipping fees are as displayed on the order checkout page.
• 2. Customers are responsible for any re-delivery fees caused by incorrect addresses or failure to sign for the package.

V. Delivery Coverage

This policy applies to all countries and regions within the European Union.

VI. Handling Exceptions

In the event of a lost or damaged package, or if delivery is significantly delayed, please contact us immediately at [email protected]. We will assist in investigating and resolving the issue.